Your satisfaction is the most important thing to us. Our intention is to become your best option.
If the product or service you bought does not meet your expectations or is not the product you wanted, you can request a money back or exchange on it. You can also cancel the order or product and receive the corresponding refund.
You just have to contact us by writing an email to firstname.lastname@example.org and make the corresponding request with the information in the purchase note, within 10 business days from the date of purchase.
The conditions for the return or exchange of the product or service are the following:
The product has not been opened or removed from its original packaging.
The product is complete, in good condition for sale, closed, with seals, packaging and instructions. This is called product integrity.
The product is sent back to our headquarters with a copy of your purchase note (the purchase note is received by email at the time of making a transaction on our online store).
The return request is made within five business days after the product is delivered.
In the event of a product exchange return, the customer must cover the price difference between products or Zoe Water USA will reimburse the customer, as the case may be, at the time of the new transaction.
In case of return or exchange of the product or service, once the product has been delivered and received in one of our locations with the copy of your purchase note, Zoe Water USA will refund the amount paid within a period of no more than three business days or will place in a parcel service the new requested product.
The conditions to request a refund are the following:
Make a cancellation and refund request during the period from the purchase of the product and until before delivery to email@example.com with the information of the purchase note.
Not accepting the product in the event that the parcel service presents to deliver it. In case you receive the product or request a refund after delivery, the return conditions described above apply.
After the refund request, within a period of no more than three business days, Zoe Water USA will have completed the corresponding process and the payment will have been reimbursed through the payment portal that you have chosen for your purchase (PayPal or Mercado Pago).
The cost of shipping is non-refundable if the product has been delivered correctly to the requested address.